Refund & cancellation policy
How deposits, cancellations, rescheduling, and refunds work for Webbloomcore consultations.
Last updated: 20 August 2026
This policy applies to paid consultations described on this site: Family App Analytics Reviews, Caregiver Journey Workshops, Privacy-Sensitive Metrics Audits, and related follow-up hours. It does not cover physical retail products or software subscriptions, which we do not sell.
Eligibility overview
Refunds depend on how far the engagement has progressed, whether a deposit was paid, and whether dates were reserved. Informal website form submissions without payment create no refund obligation.
Deposits
Reviews and audits typically require a 40% deposit to reserve practitioner time. Workshops booked alone are usually invoiced in full after delivery unless otherwise agreed in writing.
Cancellation by you
- More than 10 working days before kickoff or workshop date: deposit refunded minus a MYR 350 administration fee; workshop invoices not yet paid may be cancelled at no charge.
- 5–10 working days before: 50% of the deposit is refundable; the remainder covers preparation already started.
- Fewer than 5 working days: deposits are non-refundable. We will attempt to reschedule once within 60 days when calendars allow.
Rescheduling
One reschedule with at least five working days’ notice is usually free. Later or repeated reschedules may incur a MYR 500 calendar fee or require a new quote if the reviewing pair has changed.
No-shows
If your team misses a scheduled kickoff or workshop without 24 hours’ notice, that session is forfeited. Deposits apply toward a single makeup slot only if we can offer one within 30 days.
Work already started
Once silent review or document analysis has begun, fees for completed stages are non-refundable. Unused later stages may be partially refunded at our discretion, documented in writing.
Materials & third-party costs
Printed boards, licensed research tools, or approved travel booked for an on-site day are non-refundable once purchased. Travel not yet booked is not charged.
Partial refunds
Partial refunds, when granted, reflect unfinished stages only (for example, readout not delivered). They are never an admission of fault.
Refund process & timing
Email info@webbloomcore.click with “Refund request,” your invoice number, and reason. We confirm eligibility within five working days. Approved refunds return via the original payment method within 14 working days of approval, subject to bank processing.
Cancellation by us
If we must cancel due to illness or conflict, you may choose a full deposit refund or a priority reschedule. We are not liable for indirect costs such as internal meeting arrangements.
Exceptions
Engagement letters may set custom terms for multi-app programmes. Where an engagement letter conflicts with this page, the signed letter controls for that project.
Contact
Refund and cancellation desk: info@webbloomcore.click · +60 7 0000 2180 · Office 8, 32 Example Street, Johor Bahru 00000.